We are here when you need us.
Our client service team is here to help you use our trading platform to its full potential, whether you are joining for the first time or expanding how your teams use it today. From onboarding and training through to ongoing guidance and new release updates, we are proactively focused on making sure you and your team always get the most from PPL. You’re much more than a user. You’re part of a more connected market community.
Onboarding new clients
Getting started with PPL is straightforward. Our onboarding team guides you through every step, from setting up your account and configuring your environment to supporting you in placing your first risks on the platform. We make sure you and your team are up and running from day one, with training, guidance and support if you need help along the way.
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Managing users, teams and stamps
Stay in control of who has access to what across your organisation. Whether you’re adding new users, configuring team permissions or updating your stamps, we give you the tools and support to manage your setup quickly and easily.
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Training
We offer three ways to help you and your team build confidence and capability on PPL. WalkMe is embedded directly within the platform, providing on-screen guidance, feature explanations, terminology support and interactive walkthroughs exactly where and when you need them. Our Learning Management System gives you on-demand access to a growing library of videos, guides and structured learning paths, available at your own pace. And for teams that benefit from more hands-on support, we run regular webinars and can arrange on-site training sessions tailored to your team.
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Platform releases
We operate a continuous improvement release cycle, regularly delivering new functionality, improved tools, and platform enhancements designed around how you work. Alongside major releases throughout the year, ongoing software upgrades help you benefit from new capabilities without disruption. We keep you informed of what’s new, changed and coming.
Got a question?
Find answers to common questions about using PPL, from getting started to managing your account day to day.
How do I get started?
Simply submit your details in the contact us section below, and we’ll arrange a call to confirm your requirements, share pricing, and outline the best setup path for your firm. Following that we will send your Market User Agreement (MUA) for signing. This is your formal contract with PPL to quote and bind on the platform.
How do I add or remove new users, teams or digital stamps?
Download our forms to detail your organisations new configuration and submit this to 'hello@ppl-london.com'
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Test question 4
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Ready to trade smarter?
Discover how PPL helps you place risk faster, make better-informed decisions, grow your position, and compete in the London Market.
Existing clients looking for client service support should contact helpdesk@pplnextgen.com